All Your Questions
Schools FAQs’
Our involvement required in becoming an Accredited Safeguarding Children Organisation
Our minimum attendances required to offer a program at Our School
Administration Fees for families.
Our Patch relationship with anzuk..
Our Patch was founded by both Rosa Piteri and anzuk Founder/CEO Daniel Mundy. Both Rosa and Daniel have come together to change the current OSHC model and bring quality back to OSHC. Rosa and Daniel are committed to support each school community to create a patch for every child to GROW.
Educators training prior to commencement at your school
Parents
Tell me more about the Program offered at Our Patch?
Our Patch’s weekly programs are developed with Child’s Voice at the forefront and every patch is designed based on the feedback provided by the children through our VOICE APP. We often offer children Specialist Offerings such as Karate, Basketball and STEM at no extra charge to every child.
Contact the Patch Leader at your school to find out what exciting activities are planned this week!
Tell me about the Menu at Our Patch
Our Patch serve a variety of nutritious foods and snacks during sessions in line with PANOSH guidelines.
Breakfast is served during Before School Care, Holiday Programs and Pupil Free Days, and Afternoon Tea is provided for After School Care, Holiday Programs and Pupil Free Days.
Please note that all Our Patch services are nut free, and we ask you to advise any other food allergies, intolerances or cultural considerations around food for your child at the time of enrolment.
My child is encouraged to bring along:
- A hat is required as per our Sun Protection Policy.
- Any medication required
- A water bottle
Our Program hours at Our Patch…
My child attends Extra Curricular Activities after school
My Child is Starting school in Prep in the new year, and want to attend the holiday program prior to Term 1….
My child is in prep or new to the program and may not know where Our Patch is…
Our Educators will be in Our Patch and will collect all PREP/Foundation age children. Any new child starting our Patch Leader will talk with you to ensure that your child comes safely to Our Patch
Unable to collect my child…
COVID -19
What measures do you have in place for COVID?
What to do if my child is unwell?
MEDICAL MANAGEMENT AND COURT ORDERS
Our Patch is an inclusive program for all children, regardless of whether they have special needs, medical conditions or allergies.
It is really important that we obtain all required documentation and/or medication prior to your child attendings to ensure we operate in line with the Education and Care National Laws and Regulations.
Unfortunately, if we do not have the required documentation and/or medication, your child will be unable to attend.
See our medical action plans here.
What do I need to do if my child has a medical condition or specific health need?
When completing your enrolment, you are required to list any special needs, medical conditions or allergies that your child may have, each condition is dealt with individually and requires a medical management plan to be developed and or a Risk Minimisation Plan.
All documentation is required prior to your child attending, including any medication.
What do I need to know if my child has additional need/s?
What do I need to know if my child has a court order?
Any court orders must be uploaded to the child’s enrolment form on OWNA prior to your child attending the program.
BOOKINGS & CANCELLATIONS
How do I enrol my child into Before, After School Care or a Holiday Program?
You can easily enrol your child into one of our programs by locating your school on our website. Locate School or Program
Once you are here, select the school and click on enrol here. You will then commence the registration process, where you will then receive an email asking you to set up a password. Once you have set up your password you can then finalise your child’s registration including entering medical history, CRN details and who is authorised to collect.
If you don’t receive an email within two minutes, please check your junk mail as this may be where the email is hiding. If not, and you still need assistance please contact our Customer Care Team on 1300 018 310 who will be happy to assist you.
How do I make bookings?
Bookings can be made online or via the app anytime up to 5.00pm the day before the session for Before School Care, Holiday Programs or Pupil Free Day bookings, or 12.00pm the same day for After School Care. If you require a booking after this time, please contact the Customer Care Team directly.
Bookings can be made on a permanent or casual basis.
Permanent Bookings are defined as any ongoing bookings on any day of at least two consecutive weeks.
Any other booking is considered Casual.
How do I cancel a booking?
To avoid any out of pocket costs, cancellations must be made at least 48 hours prior to the session. Any cancellations made within this 48 hour period will incur the total fee for the program, less any Child Care Subsidy (CCS)
Cancellations can be made via the OWNA app, or via email to the Customer Care team.
What happens if I am running late to collect my child from care?
Sometimes things happen where you are unavoidably late to collect your child from care. We ask that you firstly call the Patch Leader at the program to let them know that you are on your way.
Families may incur a fee of $15 per child for the initial 15 minutes, followed by an additional $1 per child for each subsequent minute beyond the scheduled session closure time.
PARENTS CCS
How do I confirm my enrolment through MyGov to obtain Child Care Subsidy (CCS)?
To confirm your enrolment through myGov to receive your Child Care Subsidy (CCS) you need to either download the myGov app, if you haven’t already done so, login, click on Child Care Subsidy and then Enrolments, where you can then review the enrolment details for each child and confirm or change.
Further assistance can be found in the following guide: https://www.servicesaustralia.gov.au/individuals/online-help/centrelink/confirm-your-childs-enrolment-details-child-care-subsidy#a2
How will the Child Care Subsidy (CCS) be Paid?
How is the Child Care Subsidy (CCS) Calculated?
The Australian Government Child Care Subsidy helps families with the cost of approved child care.
The subsidy is calculated based on a number of factors, including your family's income, the type of child care, and the hours of recognised activities you and your partner do.
You can find further information on this at:
Why am I being charged full fees, when I should be getting Child Care Subsidy (CCS)?
There are a number of reasons you may not be receiving the Child Care Subsidy and therefore being charged the full fees:
- You have not yet accepted/confirmed Our Patch Education as your child care provider within myGov.
- You have not started or completed your myGov assessment
- Your family income is above $530,000 per annum and therefore you are not entitled to CCS
- The account holder is not the same as the parent eligible for CCS via myGov and therefore the account needs to be updated to reflect the parent with the eligible Customer Reference Number (CRN).
FEES & BILLING
How much is each session?
Session fees can be viewed in the program profile for each Our Patch program.
How will I be charged?
Fees will be automatically debited every week in arrears from the bank account or credit card provided at enrolment. Please note that declined payments may result in dishonour fees or enrolment suspensions. Statements can be viewed online or via the app.
Are there any additional fees?
Late Pick Up Fee
Families may incur a fee of $15 per child for the initial 15 minutes, followed by an additional $1 per child for each subsequent minute beyond the scheduled session closure time.
Incursions & Excursions
Holiday Programs may include incursions and excursions with additional fees. These will vary based on the activity and may be subject to change. These will be available in the Holiday Program flyer once bookings are open.